Privacy Policy
Effective Date: 11th August 20251. Who We Are
Live Off Grid (“we”, “us”, “our”) operates the booking platform available at book.liveoffgrid.co.uk. We connect guests with unique off-grid accommodation experiences. We are committed to protecting your privacy and handling your personal data in accordance with applicable laws, including the UK General Data Protection Regulation (UK GDPR). Legal entity: Live Off Grid Ltd Address: 227 Ayres Road, Old Trafford, Manchester, M16 0NL Email: support@liveoffgrid.co.uk Phone: +44 330 056 24332. What Data We Collect
- Account Information: Name, email address, phone number, password, profile photo (optional).
- Booking Information: Stay dates, property details, guest names, payment amount, special requests.
- Host Information: Property descriptions, photos, availability, rates, location, payout details.
- Payment Details: Processed securely via third-party payment providers (e.g. Stripe). We do not store full card details.
- Communications: Messages exchanged via the platform, customer service emails.
- Technical Data: IP address, browser type, operating system, device type, cookies, and analytics data.
- Comments/Reviews: Publicly visible content and any associated metadata.
- Media Uploads: Images you upload to your listings or reviews.
3. How We Use Your Data (Legal Basis)
- Contract Performance: To process bookings, manage your account, and communicate with you.
- Legitimate Interests: To improve our services, prevent fraud, and ensure platform security.
- Legal Obligations: To comply with laws, regulations, and tax reporting.
- Consent: For marketing communications where you have opted in.
4. Who We Share Data With
- Hosts and Guests, for the purposes of fulfilling bookings.
- Payment processors such as Stripe (Privacy Policy).
- Service providers (e.g. hosting, email services, analytics tools) under data processing agreements.
- Legal authorities, if required by law.
5. Payments
All payments are processed securely via trusted third-party providers. We do not store your full payment card details. Please refer to the privacy policies of our payment providers for more information.6. Cookies
We use cookies to enhance your browsing experience, store preferences, and analyse site usage. You can manage cookies via your browser settings. See our Cookie Policy for more information.7. Embedded Content from Other Websites
Articles or listings may include embedded content (e.g. videos, maps, social media feeds). Embedded content from other websites behaves as if you visited those sites directly. These sites may collect data, use cookies, and track your interaction with the content.8. How Long We Retain Your Data
- Comments and their metadata: retained indefinitely.
- Registered user profiles: retained as long as the account is active.
- Booking and payment records: retained for the period required by law (typically 6 years in the UK).
9. Your Rights
You have the right to:- Access the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your data, subject to legal obligations.
- Object to or restrict processing in certain circumstances.
- Request data portability to another provider.
- Withdraw consent for marketing at any time.